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80 CUSTOMER RELATIONSHIP MANAGEMENT THEORY AND PRINCIPLES Miroslava Heczkov, Michal Stoklasa Klov slova: zen vztah se zkaznky, relan.

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The relationship between organisational climate and employee satisfaction in a South African information and technology organisation
TABLE OF CONTENTS 1. INTRODUCTION 2. LITERATURE REVIEW Conceptual approach to employee downsizing Downsizing and employee attitude.